My nephew was born premature and now has contracted meningitis. Which has caused him serious health problems.
My brother needs to seek advice from another medical professional. Molina denied the transportation and hospital stay. This is not right. The customer service representative told my brother(over the phone) that she is having lunch and he has to wait.
Why wouldn’t Molina cover the transportation and hospital stay, if their policy state they will cover if the patient needs a second opinion.
Next phone to Molina will be from my attorney representing my brother and his family. Molina is the worst plan on the face of this earth.
Product or Service Mentioned: Molina Healthcare Health Plan.
Reason of review: Poor customer service.