Their website was down for an extended period of time at the end of May so I could not process a payment online. After a few days when it became obvious that it was not coming back up I used "bill pay" from my bank to send a payment.
The money came out of my account and I assumed they had received it but by June 13th I received a letter stating that I had until JUNE 10th to pay since my account was "past due". I logged on the website to see that they had not applied the payment and CANCELLED my account with no email, phone calls or any other means of communication. I received the letter after the last day that I was allowed to pay, how ridiculous is that?
It's not my fault their system was down for several days and while I sent a payment using a method THEY SUGGESTED, I was penalized in the end and unknowingly without coverage. STAY FAR AWAY FROM MOLINE HEALTHCARE.
Review about: Molina Healthcare Silver Health Plan.
Reason of review: Poor customer service.
Monetary Loss: $632.
Preferred solution: Let the company propose a solution.