Molina Healthcare Reviews

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Change primary dr.

Bla-blaNo contestan el telefono y no pude hacer lo q necesitaba
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ID
#2372110 Review #2372110 is a subjective opinion of poster.

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New Reviewer

You cancelled my policy due to non payment?

Update by user Feb 06, 2021

They never tried contacting me. They just kept giving me the run around.

As of today I haven’t even received a cancellation notion in the Mail.

I wonder how many people they did this to during the pandemic. I am without insurance now because I can not afford other insurance company rates that I have contacted.

Update by user Jan 07, 2021

All I have received is a run around. They keep sending me to numbers that you can’t talk to a real person and when I finally talked to someone they agreed that I did re new my policy but they can’t help me.

So frustrating and now a senior without my insurance.

They keep saying enrollment is closed? Watch out seniors.

Original review posted by user Jan 07, 2021
I have proof that I renewed my policy for 2021 on November 19th for $137.59 and was told I did not have to do anything else. I never received any paperwork or invoice so I called in on December 23rd to make my payment like I always do. The message was I had a credit of 0? Was unable to make a payment so I waited a day and tried again. Same thing happened. No way to talk to a real person. So I kept trying and this past week the message was your account has been cancelled due to lack of payment . I was in shock. I contacted a company called Pissed Consumer and they were able to get in touch with someone at Molina in NM. They left me a voice Mail and said there was just a miss understanding and gave me a different number to call (844-741-****). I called several times and was oh hold at least 1 hour each time and still didnt get to talk to a real person. Someone please call me so this can get straightened Out.

User's recommendation: I’m sure I’m not the only senior this is happening to.

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ID
#2369997 Review #2369997 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Molina Healthcare Marketplace Options Silver 250 Health Plan
Preferred solution
Re instate my policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have not received any welcome packet therefore I don't have a card and have had to PAY out of my pocket for my meds yesterday.

I have waited on hold many times with no success. My Dr also tried to get them and so did the pharmacy. I want to have my payment taken out of my account each month but it seems like a ghost company. Noone seems to be able to help me from the Market Place. I had Ambetter and they were great. I don't know why I had to be switched after 3 years.

User's recommendation: Check out the company before you agree to buy.

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ID
#2368480 Review #2368480 is a subjective opinion of poster.
Service
Molina Healthcare Silver 100 Health Plan
Cons
  • No response or answer from them
Loss
$19
Preferred solution
Let the company propose a solution

Long Hold Time

Billed an incorrect monthly charge.

User's recommendation: Be ready to wait a long time on hold. 1 1/2 hours for me so far and no answer.

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ID
#2357717 Review #2357717 is a subjective opinion of poster.
Location
Youngstown, Ohio

They reversed 15 years of progress with my health and nearly killed me

I was put on this insurance through the state because I cannot afford insurance on my own currently. It was fine for awhile but they started messing with my medicine for my chronic asthma. First it was the medicine to control the asthma which they decided they no longer cover (and chose to tell me 2 weeks AFTER they stopped covering it literally days before I needed a refill). The doctor put me on another medicine from their "approved" list the insurance will cover and it is not working for me. To top it off, without any sort of warning they decided to not give me the prescribed rescue inhaler either and they gave me some random one I've never taken that has not been working for me at all. The doctor has been fighting to try and get the correct inhaler for me and the stupid insurance keeps declining it and trying to force what they want on me that does NOT work. They even have a note on their website claiming that with the doctor's prior authorization I could get the correct medicine but that's a big fat lie and they declined that even though their website clearly states that can be done. So now here I am suffering from 3 asthma attacks in the last 3 days. I had to go to the doctor for emergency treatment because of this. This stupid insurance company is nearly killed me. This is not right and it's a bunch of *** they can override the DOCTOR's prescriptions for what I NEED for MY health. The doctor couldn't go into details but said they have several other patients where Molina has screwed them as well with particular medicines they need and are suddenly not allowed.

User's recommendation: I was put on this insurance through the state because I cannot afford insurance on my own currently. It was fine for awhile but they started messing with my medicine for my chronic asthma. First it was the medicine to control the asthma which they decided thy no longer cover (and chose to tell me 2 weeks AFTER they stopped covering it literally days before I needed a refill). The doctor put me on another medicine from their "approved" list the insurance will cover and it is not working for me. To top it off, without any sort of warning they decided to not give me the prescribed rescue inhaler either and they gave me some random one I've never taken that has not been working for me at all. The doctor has been fighting to try and get the correct inhaler for me and the stupid insurance keeps declining it and trying to force what they want on me that does NOT work. They even have a note on their website claiming that with the doctor's prior authorization I could get the correct medicine but that's a big fat lie and they declined that even though their website clearly states that can be done. So now here I am suffering from 3 asthma attacks in the last 3 days. This stupid insurance company is nearly killed me. THis is not right and it's a bunch of *** they can override the DOCTOR's prescriptions for what I NEED for MY health. The doctor couldn't go into details but said they have several other patients where Molina has screwed them as well with particular medicines they need and are suddenly not allowed. Do NOT go through this company unless you are willing to be killed by them because they won't provide the correct medicine.

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ID
#2330981 Review #2330981 is a subjective opinion of poster.
Service
Molina Healthcare Health Insurance

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Switch drs

Cannot get in touch with anyone to switch my doctor my primary one and my appointment is Monday morning first thing how am I supposed to sit on the phone and change that what if I miss my appointment this is ***

User's recommendation: Do like me and change insurance.

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1 comment
#1970908

I am having the same problem. My broker told me to just call them after my eligibility date and put in a request for my primary doctor but no one answers the phone and my procedure is Friday. This is some scam and I'm expected to pay them hundreds of dollars until the end of the year.

ID
#2322172 Review #2322172 is a subjective opinion of poster.
Product
Molina Healthcare Account
Pros
  • You dont need referrals
  • That i could use urgent care for minor issues
Cons
  • Very bad service period
  • Difficult to see a specialist
  • Misleading coverage
Loss
$5000
Preferred solution
Full refund

Pediatrician

Trying to talk to an actual representative is impossible. Sometimes our problems cant all be fixed by an automated loop. You need to have an option to speak to a representative. Its ridiculous.
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ID
#2303361 Review #2303361 is a subjective opinion of poster.
Location
Naples, Florida

Difficulty in speaking with a “Live Person”

When I call Molina and I input the # options for instance for changing my PCP sometimes I can get a live person. At other times I could input the same number options and there will be a recording that says Im sorry we cannot process this request you need to talk to a call representative or something like that. This is really frustrating because when you have to put all your personal information: Birthdate, last 4 of social and jumping through a bunch of hoops pressing this Number for that option and then after all that you cant get a hold of a real person. You understandably feel super frustrated. I feel that this call system is either not staffed with enough personnel or is very unprofessional.

User's recommendation: Voice your frustrations and maybe things will change.

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ID
#2277704 Review #2277704 is a subjective opinion of poster.

Can't log into my account

I can't log in , I've called about 10 times , they'd given me a temp code to log in to reset my password ,it doesn't work ,they don't know what they're doing .

User's recommendation: Don't use them.

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ID
#2270612 Review #2270612 is a subjective opinion of poster.
New Reviewer

I cant get straight answers nor the care I need.

I have had molina for 1 month and its been exceedingly frustrating and disappointing. They talk in circles and just keep transferring you from one person to another never proving a solution. They deny the most basic of care as which is so maddening. I thought this is what I was paying for! There is 0 regard for the consumers BASIC medical needs. The stall tactics are absolutey disgusting. I am sooooo profoundly sorry I chose them in the first place. AVOID-AVOID-AVOID!

User's recommendation: RUN LIKE ***.

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ID
#2211404 Review #2211404 is a subjective opinion of poster.
Service
Molina Healthcare Claim
Preferred solution
Let the company propose a solution

Warning

The Worst HC ever! Poorly run. Bla bla bla

User's recommendation: Don't go their.

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ID
#2182952 Review #2182952 is a subjective opinion of poster.
Location
San Diego, California
Service
Molina Healthcare Customer Care
Cons
  • Bad customer service no accountability

Impossible to contact - Website is the worst

First they never mailed the card - then you have to have their member number to register - which you don't have. Finally, after spending no less than 2 hours trying to get a hold of someone - they finally give you the member id to register - I register on the website - enter the answer to a security question - then get an email to validate registration - enter the answer which is correct - it says invalid answer. All of this is because when I registered with my primary care provider - they assigned someone I have NEVER heard of. When asked why they changed the primary care provider - they said I probably went into a clinic. Which I have not done. And if that answer was valid assuming someone else had my card, and went to another clinic - then why couldn't my primary care provider change my account to them. I am really sick and this is totally unheard of incompetence .

User's recommendation: Choose Anyone Else.

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ID
#2173951 Review #2173951 is a subjective opinion of poster.
Location
Vancouver, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bill question

I got the surgery on April, and it said I should pay 583.06$ out of pocket. I paid already, I don't know why this month the hospital changed the bill or insurance company changed the bill, and it said I should pay over three thousands for that surgery. I don't think I can afford that, especially during the pandemic time. The reason why I got the surgery was that I might get the cancer if I didn't do it, or already cancer. Please email me if you guys have any questions, I might not be able to pick up the phone, I have to take care of my little baby, thank you.
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ID
#2161560 Review #2161560 is a subjective opinion of poster.
Service
Molina Healthcare Health Plan
Pros
  • Customer service
Cons
  • Poor knowledge of services and procedures
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lost voice need help

I have had laryngitis and bronchitis for over three Months now and no voice and all I can find is phone numbers for you so hopefully this will work or you can show someone. I ordered some OTC stuff the other day and it came yesterday. I got an ear thermometer and a digital oral. The oral thermometer doesnt even work. Its wildly in accurate. Saying LO or Super Low temp where as all other thermometer readings on the ear and another oral say I have a fever. I was wondering if I can get refunded for that and just get another thermometer. I am bedridden so Im usually just in bed but occasionally will sit in my recliner to eat when I can eat and such. Thank you for your time. I hope you and your loved ones are safe, happy and healthy.

User's recommendation: 9 second digital is trash go.

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ID
#2139641 Review #2139641 is a subjective opinion of poster.
Location
Livonia, Michigan

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Verified Reviewer
New Reviewer

Bad website experience

When using the website to see what specialist are available through their Molina Marketplace products they do not list neurology, endocrinology, or many specialists that should be available to the public and members.

User's recommendation: Check if your specialist and primary care are part of the network before buying!!!!

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ID
#2074057 Review #2074057 is a subjective opinion of poster.
Service
Molina Healthcare Health Plan
Preferred solution
Deliver product or service ordered