Molina Healthcare

As you read this, please keep in mind that the CEO of Molina Healthcare makes $22 million dollars a year. Customer service reps are a bunch of idiots.

They had me on the phone yesterday for an hour and never answered my question. First I asked a rep a very simple question. She said let me put you on hold why I find an answer for you. I was on hold for over 30 minutes listening to this loud, horrible music that sounded like funeral music.

I hung up and called back. I got another rep and told her what had happened. She said let me talk to that rep and see what she found out. I am on hold for another 20 minutes with the same blasting funeral music, (just what you want to hear when you are very sick.) And then, after the 20 minutes, without her coming back to answer I am hung up on.

I called back a third time, explained my situation to the rep, she put me on hold, I couldn't take that music anymore, and I hung up and never got an important question answered about if I would be covered for something. At any point during these conversations I was never angry or raised my voice. I did not give these reps any reason to be mad at me. I then called my doctor's office and asked them about my issue.

I got an answer in 30 seconds.

Also, Molina Healthcare of Washington State has a D- grade with the BBB. Please look at the three attachments, one is about Molina being fined for $600,000 by the State of Washington, the BBB report, and a website report Molina's CEOs yearly salary.

This is most ridiculous story, I came back from vaction two months later from November to late January. I got a notice I owe this company I said ok.

It was for 800 dollars. I pay for premium 128 a month for my new plan. I talked to their people for twenty hours first week of February. None of them helped me through it.

They first on call center third party blah blah, then said I was okay would not have to worry about it. They said it was from adjustments from years ago. I said ok... IT MADE NO SENSE in this case I did what I must filed on Market place against them.

Now the feds are looking at them because they told me it was from 2021 year the 800 bucks. I paid them what they did was put the balance on me because they were trying cover up fact under mis. Payments thats what one of the reps said. I also am still dealing with I get shadow calls from the company still false word that they will give me money back that they got it from a payment yet I already paid them years ago.

Insurance companies should get in trouble with these false and unethical behaviors. This company lost me as a human being and customer. Don't trust them and find a simple company that will pay for your stuff. It's very bad customer service along with not treating people with disabilities correctly.

They cover up alot of stuff but they never made an effort to fix it. I hope they get audited by feds.

I run Ethical organization called World Wide Love and Consulting LLC

I would rate them as zero if it was possible. This is the worst health insurance I've ever had in my life.

Every time you call you get transferred to somebody else, when the person picks up you have to restate everything that you just told the first agent. As soon as things get tricky or they don't have an answer for you suddenly the call drops and you do not receive a call back. You could speak to five different representatives in the member services and get a different answer every time. When you do speak to a supervisor it's a 50-50 chance that they can answer your question.

You would think improvements would be made by now. I don't want to call you to resolve this because there's not a damn thing that's going to be done.