Customer service

Update by user Jul 23

Finally after almost 3 weeks spending every business day from 8-5 on the phone or on hold with Molina I was able to speak to someone in higher up position who immediately solved the problem so glad was approved as have such short time before I’m paralyzed from neck down for life

Original review posted by user Jul 22

Just wanted to let you know that you can deny defer confuse and refuse me all you want my case manager at Patient Advocate org and I will not stop calling, appealing , or fighting for this is a matter life and death

My PCP, PT, and Neurosurgeon have given you irrefutable evidence time and time again that this cervical fusion surgery is a necessary and vital treatment that I need ASAP

I know you want me frustrated and to give up but that’s not me all I’m asking is to be physically able to hug my daughter! Don’t take that away from me please

So hang up on me , lie to me, re-rout my calls , keep taking away my case manager or whenever I get a new one not allow let me speak to her

If that’s your game but we won’t stop until this surgery is covered so look forward to 12 calls and a fax every business day from me and PAF.org as we have been for past 3 weeks Shrug

Product or Service Mentioned: Molina Healthcare Customer Care.

Reason of review: Poor customer service.

I liked: To mad to decide.

I didn't like: How hard the approval process has been for a surgery i need asap.

Company wrote 0 private and 1 public responses to the review from Jul 22.
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We strive to take care of our members and want to help resolve your issue. Please e-mail your issue, name, state in which you live and phone number to MemberServices@MolinaHealthcare.com and our experienced team will work with you to address your concern.

to MolinaHealthcare #1524807

Was finally approved today thank you

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