Product: Molina Healthcare Customer Care Clear all filters (73 of 73 reviews match)
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My mother was unable to make it to her very important appointment for an MRI of her heart,because she called made a reservation. Had the pick up and drop off time BUT NO ONE SHOWED UP!...I actually on the phone RIGHT NOW trying to make yet ANOTHER RESERVATION for her...
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1.0
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Molina Healthcare Customer Care
#1130441
Wrongly assigned twice to a primary care medical clinic called Vancouver Clinic which has not accepted new Molina members since 2015.I was sent Molina cards (2x) with this clinics name listed with assigned physician listed and I set up primary care medical appointment...
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MolinaHealthcare
MolinaHealthcare
Molina Healthcare Verified Representative

We are sorry to hear you are not satisfied with your experience with Molina Healthcare. Molina Healthcare strives to provide the best care and service possible. So that we may...

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Molina Healthcare Customer Care
#1110847
Molina Healthcare - At least they have a sense of humor
Oooooooookay.I jumped through hoops w them for over a month before finally talking a panel of strangers into covering a clinical trial route that is my legit only option*, and not available in my home state. These trials are already mostly funded, because duh, that's...
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Anonymous
Anonymous

Did you find a solution with this insurance after all? From Houston, Texas

MolinaHealthcare
MolinaHealthcare
Molina Healthcare Verified Representative

We are sorry to hear you are not satisfied with your experience with Molina Healthcare. Molina Healthcare strives to provide the best care and service possible. So that we may...

1.0
Product
Molina Healthcare Customer Care
I didn't like
  • Not enough characters to explain
#1099567

Molina Healthcare - Great than horrible

#1113099
3.8
Details
The lady was assisting me very well. Answering questions then as we finished. I had another question, but she kept talking like she didn’t hear me say I have more questions. And she hung up on me. I wish I remembered her name because that was very rude.
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Molina Healthcare - CRAPPPPP

#1103742
1.1
Details
Was told NO PROBLEMS will happen with meds already taking and TOOK 6 WEEKS TO FINALLY GET MEDS NEEDED. NOW NEED MORE MEDS AND BEING DENIED MEDS NEEDED, WELL NO GOING TO HOSPITAL IN A COMA. RUN FROM THIS INSURACE CAN NOT LOG INTO WEB SITE, CAN NOT CONTACT ANY ONE THAT KNOWS ANYTHING, PUT ON HOLD OVER AND OVER AND OVER ONLY TO BE TRANSFERED {{REDACTED}}
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Molina Healthcare - Worst ever!!!

#1074317
1.0
Details
Don't ever rely on these people. Horrible customer service, horrible communication and horrible driver's. I'm surprised they even exist. I wouldn't recommend these people even if they gave me 100 dollars. Stay away from this company and spread the word. It's not worth dealing with them.
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Molina Healthcare Customer Care Review

#1017573
2.0
Details
Wait time is rediculous. What's the point of an appointment when it still takes 1.5 hours just to see the *** doctor! It isn't just today, it's all the time I've been a member with them. I am no longer going to be using Molina.
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Update to Complaints #1091807, #1092410 and #1094824.Today is Wed 6 Sept 17. On Thurs 31 Aug at 2pm I finally had 1 of the 6 "approved" appts. Made "tentative" 2nd appt for Tues 5 Sept 17 at 3pm after Labor Day holiday weekend. Went home. At 5pm I received a call from...
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2.1
Product
Molina Healthcare Customer Care
#1097236
I have been trying to get help filling out a form for authorization, to help my wife pay a bill.I take care of ALL the premium payments and deductibles. I wasted 2 days now trying to get help, and all I hear is we need to talk to your wife. She is at a cabin for the...
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MolinaHealthcare
MolinaHealthcare
Molina Healthcare Verified Representative

We are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you. In order to expedite your service, p...

h.kitchener
h.kitchener

I commiserate. I remember trying to help my late father with some of the paperwork, forms and questions he had with some companies only to run into the same "privacy" nonsense...

1.0
Product
Molina Healthcare Customer Care
I liked
  • Not one thing
I didn't like
  • Dont even try to help you but
#1082612
Contacted Molina on June 20th and July 11th, 2017.Each time received email saying I'd be contacted within 1 business day. Didn't respond to either contact. Checked all my contact info with Molina: address, telephone number, email. All up to date. Called them and got...
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2.8
Product
Molina Healthcare Customer Care
#1074242
Bought this insurance in the marketplace without realizing how horrible the company actually is.Can't find providers. Company can't help find a provider. Website provider search has been down for weeks. Called customer service, was very polite, and the girl I spoke to...
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MolinaHealthcare
MolinaHealthcare
Molina Healthcare Verified Representative

We are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you. In order to expedite your service, p...

1.0
Product
Molina Healthcare Customer Care
I didn't like
  • Mean customer service reps
#1055966
Former employee, leadership refuse to fix employee account to log in and submit mileage.Since I'm unable to log in, leadership forcing me to remember dates, time, address of each member I saw as opposed to fixing my account which has the mileage report generated. The...
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Product
Molina Healthcare Customer Care
#1054151
Over many months and many, many attempts to get information, Molina is the very worst.They ALWAYS transfer you then transfer you: again and again. No one has any authority.Long waIts on hold are common.
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MolinaHealthcare
MolinaHealthcare
Molina Healthcare Verified Representative

We are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you. In order to expedite your service, p...

1.2
Product
Molina Healthcare Customer Care
#1039996
I called at the beginning of March to update my provider.Then I called again to make sure that tge provider was updated. They verified with me both times that the update has been made. But come to find out, now that I'm sick and in need to see a doctor, that I can't...
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MolinaHealthcare
MolinaHealthcare
Molina Healthcare Verified Representative

We strive to take care of our members and want to help resolve your issue. Please e-mail your name, state in which you live and phone number to MemberServices@MolinaHealthcare...

1.0
Product
Molina Healthcare Customer Care
#1039048