My bill was due on May 26th. I had autopay set up for May 25th.
The website had been down during that time, but I assumed the autopay feature would have still worked. On June 1st, I noticed that the payment was never withdrawn from my credit card. I called Molina to ensure that they would get the payment, but they told me that my coverage had been cancelled due to non payment! I explained that I was set up for autopay, and the acknowledged that I was.
The representative did not know why my payment would not have been processed. He processed it right then and there (because I had the money...) I have been two weeks without medical coverage because they are still reviewing my case! I was set up for autopay, using THEIR services, and they are punishing me because it did not work on THEIR end. Now I am worried that I will lose my health insurance!
I will not know what to do if that is the case. They claim to have a 30 day grace period, but they cancelled my covereage FIVE days after the payment was due. And it was an error on their end!
If I had known the autopay feature was not going to work, I would have made the payment! I am so beyond worried and upset.
Review about: Molina Healthcare Marketplace Health Insurance.
Reason of review: Order processing issue.
Monetary Loss: $225.
Preferred solution: Deliver product or service ordered.