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i was considering the molina silver consumer choice 250 plan for 2017, but no one could answer the simplest question about benefits,such as, rx deductible, is this an epo,ppo or hmo. i don't want to have a clueless insurance company at any price.

what a nightmare that could be! the lady i spoke to today said that " because i was not registered with the company, they could not give out that information. how can i register without having the information to choose this company over the other companies i am considering?

she was the fourth different person i had spoken to. she told me to go to the company website, which i had done many times after speaking to the first person over a week ago.

Product or Service Mentioned: Molina Healthcare Customer Care.

Reason of review: Poor customer service.

Preferred solution: i just needed to vent..

I didn't like: Customer service.

Company wrote 1 public responses to the review from Dec 14, 2016.
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MolinaHealthcare
Long Beach, California, United States #1257974
Molina Healthcare Verified Representative

We are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you. In order to expedite your service, please e-mail your concern, name, state in which you live and phone number to MemberServices@MolinaHealthcare.com and we will contact you as soon as possible.

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