I have recently been diagnosed with Cancer. Yes the BIG C.
so here's my story.. On Jan12th I went to see my doctor she was concerned and asked I go for an xray, I came back only to be told I needed a CT scan. I listened outside the Doctor asking Molina to get me in urgently for a CT scan they said I would have to wait 72hrs to have the authorization. Jan13th, taken to ER after waiting 8 hours on a drip over the Martin Luther Weekend due to excessive traumer accidents, i went for my CT scan.
The Doctor came in and said he needed a second opinion and called a oncologist over. He said I had a form of cancer and needed to be admitted immediately. YES IMMEDIATELY. Gobsmacked and shocked I went .
I was taken into a room and made comfortable. Due to the weekend rush of traumas that occurred, I was put back each day on NPO for 4 days to have a biopsy. Yes I was having a great time sipping champagne (NOT). I had my biopsy and was sent home like a pin cushion.
I had a NURSE visit from Molina to ask how I was doing out of hospital and did I need anything, this was a new program, she mentioned that this was a very stressful time for myself and my family, and I should NOT get worried as everything was in hand and she was here to look after us. Had I made a living will, burial, trusts etc. WOW what an amazing company !!!!!!!!!!! The the NEXT DAY I get a DENIED letter from MOLINA, they are not prepared to pay for the services given to me.
I was not that ill and did not ask them first.......It was a F****ing RUSH to get me in the Caner Unit.Oh wait I should have thought first I am going to have Cancer in 72 hour and be given a sell by date. I better ring that MONEY GRABBING MOLINA FIRST I pay 700 per month and have a 3500 deductable.... WTF. .
Its a joke. But that's not all it gets worse. In the last 3 years I have spent close to $36,000 and never had more than a visit to see a doc for a runny nose. They take my money quite happily when its in their interest.
Yes I was diagnosed after the biopsy with Unmutated Ig VH Genesh a More Aggressive Form of Chronic Lymphocytic Leukemia.
I was given 7 years- how serious does it have to be, and why send someone round to support me if it was not serious to them. I may not even see my kids graduate.I may not even be able to pay for their graduation at this rate.
Product or Service Mentioned: Molina Healthcare Medical Claim.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.