Molina Healthcare Reviews

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Verified Reviewer
New Reviewer
Ever since I got Molina I have had nothing but problems with them. I was dropped unexpectedly from my last insurance company and had a limited time to find something else before enrollment was over. Upon getting Molina I was given the run around between them and...
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ID
#2481984 Review #2481984 is a subjective opinion of poster.
Location
Bothell, Washington
Cons
  • Billing errors
  • Mean customer service reps
Preferred solution
make better plans to help people who need it. not terminating people over cents.
New Reviewer

Pay my bill. First payment. How

Trying to talk to customer service about my insurance starting on the 1st of April 2021and how much I have to pay
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ID
#2481655 Review #2481655 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Prior authorization

waiting for a pre-authorization originally the Molina rep never sent the correct paperwork over which delayed the process then they did send over the right paperwork and now my doctor's office was supposed to be sending it over the claim they did and Molina health is still telling me that they do not have anything regarding a loss prescription form I have not been several days without my narcotics and I'm ready to go back and start using street drugs because it's about to leave me no choice I'm on Suboxone which is for opiate dependency and I don't like the way I feel right now and I feel like they're dragging their feet
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ID
#2447041 Review #2447041 is a subjective opinion of poster.
Product
Molina Healthcare Account
Pros
  • To mad to decide
  • Some are caring n helpfull
Cons
  • No covered medication

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New Reviewer
I need to talk to someone that wants to do their jobs and not worry about speaking up.Your either being fleeced or your complicit. Two many un necessary visits or duplicate blood draws Sonograms, and I was told my heat and liver are fine,yet last week they informed me...
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ID
#2445348 Review #2445348 is a subjective opinion of poster.
Location
Clay, New York
Cons
  • Look at your demographics and treat you accordingly
Preferred solution
Don't deny the underdog and treat people with dignity,show some respect and empathy.

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Verified Reviewer
New Reviewer

No show

My appointment for the ride was confirmed the night before on March 2. March 3 nobody showed. When I called Molina they said they could only give me the customer service number. Seriously? I was already late and you want me to sit and talk to a rep while I could call my own paid ride in that time? I called uber. A ride was available 2 minutes away. The dr was nice enough to see me anyway because normally if you are 10+ late they will make you reschedule.
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ID
#2441973 Review #2441973 is a subjective opinion of poster.
Location
Oak Brook, Illinois
Service
Molina Healthcare Medicaid Family Health Plan
Preferred solution
Let the company propose a solution
New Reviewer

RAINMAKER ALL OVER

Do not answer phone and the only doctors on there approved list or will take there insurance is bottom of bucket. No Good Doctors or Networks will take there insurance.

User's recommendation: dont sign up.

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ID
#2434170 Review #2434170 is a subjective opinion of poster.
Service
Molina Healthcare Health Plan
Preferred solution
Full refund
New Reviewer

My son has CLL.

Molina denied 98.5% of ALL year scheduled by his Oncologist. He has since gotten REAL insurance thru his work. Thank God. Now, Molina, &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; IRS have tied up his 2019 Tax refund. Today 2-9-21. I checked Molina's SHAREHOLDERS/STOCK, there are some Major Companies on that list. "IT'S ALL ABOUT THE BENJAMI///N'S". //OHIO./// MINUS -10.
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ID
#2413488 Review #2413488 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Preferred solution
YES.

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Verified Reviewer
New Reviewer

No customer service

I was tried to call customer service and had been hold for couple hours . No one answer. look like it is a ghost insurance company. Bad service.no
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ID
#2403619 Review #2403619 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

No id cards

I have tried twice calling member services to reach a representative, but I am forced to make a payment then get placed on hold and both times wound up hung up on. Ive just made my first payment, but I have yet to receive my id cards and they should have been here in December. Also why is there all ready a charge for a second month when coverage didnt even start until January 1st???? I cant even log on to set up an online log in and try to view them digitally and I have two med refills that I need urgently!!!!
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ID
#2402151 Review #2402151 is a subjective opinion of poster.
Service
Molina Healthcare Customer Care
Pros
  • Cheap prices
Cons
  • Calling being on hold for 1 hour 28 minutes and still waiting
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Terrible experience

The website is a disaster and there is no customer service bc no one answers the phone. As a customer, I feel that the company doesn't care at all about its patients. I'm trying to change my son's doctor's so zhe can see a doctor, something so simple, but I have to be over 1 hour on the phone waiting with no luck at the end and I also can't do it online.

User's recommendation: zero.

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ID
#2388729 Review #2388729 is a subjective opinion of poster.
Service
Molina Healthcare Health Plan
Preferred solution
speak to someone
New Reviewer

Pissed off

A truly useless company. I have waited over an hour still nobody pick up. They say you can chose from 300+ providers in my area but after 6 hours on the phone I found only one will take them 20 miles away for a primary care provider really!
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ID
#2388637 Review #2388637 is a subjective opinion of poster.
Location
Lake Mary, Florida
Preferred solution
pick up the phone
New Reviewer

Terrible service

No member service They do not answer the phone I called 10 times on hold for hours and no one will answer my calls. There is a record and documentation that I called several times a day. I cannot get authorization for a medical procedure. I need to know what my cost will be if I can afford it. My Dr. cannot get authorization Terrible service all you can do is make a payment. I contacted healthcare.gov , they have all this information .They gave me the Ohio insurance co phone number to file a complaint against Molina. If I do not get an answer I will file a complaint with the State and the Governors office. Kathy Minerd 000285**** 330-540-****

User's recommendation: Do not get Molina.

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ID
#2387339 Review #2387339 is a subjective opinion of poster.
Service
Molina Healthcare Silver 100 Health Plan
Preferred solution
Deliver product or service ordered
New Reviewer

I need to change my primary doctor

Hi can Choice my doctor.she said he except Molina Healt Care but Molina health care fix primary Doctor I request my choice.Dr.name Gazi Israt j clear lake primary care.600 north kobayashi Rd. Ste -213 phone#281-724-**** Npi#147793****thank youFatema p.khan

User's recommendation: My Insurance number Molina Healt Care#000785**** and my name is fatema p.khan.

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ID
#2387103 Review #2387103 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Change my primary doctor

A available dr i need

5 times they send me a dr either they dont exizt or not taking molina insur. Ive been trying for 12 days you guys are worthless but the premium you dont mind cashing in while im suffering with no medicine and a cure my knee is bad

User's recommendation: I wouldnt join molina.

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ID
#2378077 Review #2378077 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

A available dr

Your system is crap since january 1st i cant gey a primary dr one doenst exizt the other doesnt except one doesnt take new patience one till the end of febuary and no contact dierect number to customer service im thinking on quiting this atupid healthcare system and paying out of pocket. Molina is worthless

User's recommendation: Help. S.o.s. im sico i need a dr.

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ID
#2377422 Review #2377422 is a subjective opinion of poster.
Preferred solution
I need a primary dr