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I signed up with Molina healthcare with market place and signed up for the consumer silver plan 150 in November and December 22 received new members card with that new plan, but in January in their system they still had me at the old plan 200 and thus they calls to customer service at Molina and ended 6Jun and still they refuse to correct their system and stated that the 200 and not the 150 was correct because was sent by marketplace, they keep changing their tune in May Stephanie said because where I live(zip-code) and couple of other things is the reason why I was not qualified for the 150, but yet marketplace says if it comes up in their system then I do qualify, the 150 copays were less and the yearly amount also less, everything were less but Molina refuse to except their mistake and even with my new member id card says 150, so I no longer have insurance because I refuse to pay their high amount in copays, when they are the ones who transpose the information from marketplace

Review about: Molina Healthcare Silver 150 Health Plan.

Reason of review: poor customer service and refusal to correct system when they know it was wrong.

Monetary Loss: $600.

I didn't like: Very bad service period.

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Long Beach, California, United States #1339865
Molina Healthcare Verified Representative

We are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you. In order to expedite your service, please e-mail your concern, name, state in which you live and phone number to MemberServices@MolinaHealthcare.com and we will contact you as soon as possible.

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