Molina Healthcare Reviews

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New Reviewer

Mental health

Referal for help behavioral help
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1 comment
#1883457

We're concerned and want to resolve your issue. Please email your concern, name, state and phone number to MemberServices@MolinaHealthcare.com.

ID
#1918688 Review #1918688 is a subjective opinion of poster.
Location
Detroit, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The worse terrible insurance ever

If you hear the name Molina Insurance run don't ever take this insurance the worse customer service reps rude,uncompassionate, and not knowledgeable people to deal with you may die waiting for them to approve any tests or procedures if you file a grievance with the company they say they will contact you with in seven business days you never hear from them again wont fill prescriptions ordered by your physician the company has no business being in business rated the worst insurance in the market place

User's recommendation: dont purchase it they should not even get a 1 star rating.

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1 comment
#1883458

We are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you. In order to expedite your service, please e-mail your concern, name, state in which you live and phone number to MemberServices@MolinaHealthcare.com and we will contact you as soon as possible.

ID
#1915660 Review #1915660 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Everything about the company as a whole
New Reviewer

I can only describe dealing with molina like trying to deal with the monkey house at the zoo. No two people ever give you the same answer, but nothing e er gets done

Molina keeps switching my primary care physician even though they sent me a card with him listed. He is listed on their website. He has a contract with molina and sees molina customers daily. Yet molina claims they have never heard of him. They have denied my appeal because he is not in network. Two molina reps claimed the photocopy of my member services card they sent me must be a forgery. The funny thing is. I conti ue to see my dr and they continue to pay him.

User's recommendation: Find another company.

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1 comment
#1883460

Your concern is very important to us. Please email your concern, name, state and phone number to MemberServices@MolinaHealthcare.com.

ID
#1899736 Review #1899736 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Loss of time and money

What a joke the levels of nincompoops who are purposely untrained and unskilled in common customer service. No accountability and I'd like to recognize Diego from the Welcome group for compelelty dropping the ball along with Yami supervisor Florida reference #C0001374**** wasting 40 minutes of my life, accomplishing nothing and not even able to remember why I was calling. Pathetic and someone hold these 2 accountable, you can hear the recorded phone call Joe Zubretsky if you care.

User's recommendation: Avoid at all cost.

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ID
#1839792 Review #1839792 is a subjective opinion of poster.
Service
Molina Healthcare Health Plan
Loss
$20000
Preferred solution
Price reduction
New Reviewer

,naver received a offered smrAt pho,ne

I got forms in my mile box
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1 comment
#1842914

We're concerned and want to resolve your issue. Please email your concern, name, state and phone number to MemberServices@MolinaHealthcare.com.

ID
#1829560 Review #1829560 is a subjective opinion of poster.
Pros
  • Gender identity
Cons
  • Large print
Preferred solution
Deliver product or service ordered

Primary care

I called by mistake. Was trying to find the info for my primary care.
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ID
#1817624 Review #1817624 is a subjective opinion of poster.
Location
San Diego, California

Claims

Representative hang up the phone on me. She was quick to talk without responding my questions or guiding me thru the process.
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1 comment
#1835359

We are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you. In order to expedite your service, please e-mail your concern, name, state in which you live and phone number to MemberServices@MolinaHealthcare.com and we will contact you as soon as possible.

ID
#1807981 Review #1807981 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Choose any insurance but Molina

Molina says to call them with questions and service and will give you any answer to get you off there back. Will not give you there book on rules that you as insured should be able to get.I have called 4 times now on a question and have gotten 4 different answers.They dont know how to read there own book to inform you as to what coverage you have or can use.Was informed 6 times i called that I could see a Dr. for a free office call and told Dr. the same that molina said it would be free office call. I now have a bill for $312.00 and molina said the Dr. has that right to bill me and I have to Pay. What happened to the free office call I asked and was told they diddnt know and I told them to look into recorderd phone call I had with them and they said they could not or are not willing and I have to pay bill.So what is the point that I called all thoses time and have first name of person and recorded call? Nothing done . And I had to pay bill.Thanks for the wrong information and neglect on your behalf
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1 comment
#1830914

We strive to take care of our members and want to help resolve your issue. Please e-mail your issue, name, state in which you live and phone number to MemberServices@MolinaHealthcare.com and our team will work with you to address your concern.

ID
#1803649 Review #1803649 is a subjective opinion of poster.
Location
Menomonee Falls, Wisconsin
Service
Molina Healthcare Bronze Health Plan
Preferred solution
Full refund

Run from this insurance

Absolute garbage insurance. I recently switched insurance carriers the first of the year without thoroughly researching it first and now I am really regretting my decision. I should have stayed with my previous insurance but was trying to go the cheaper route which it turns out is costing me a fortune. Molina insurance company denies almost everything! It's as if that's their company motto. I have yet to receive an invoice for which they have paid more than 10% of the bill, and I have stacks of bills to prove it. If you are considering Molina, I strongly urge you to reconsider. If not I can guarantee you will regret it.
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1 comment
#1830456

We strive to take care of our members and want to help resolve your issue. Please e-mail your issue, name, state in which you live and phone number to MemberServices@MolinaHealthcare.com and our team will work with you to address your concern.

ID
#1800235 Review #1800235 is a subjective opinion of poster.
Location
Corinth, Mississippi
Service
Molina Healthcare Health Insurance
New Reviewer

I need my Policy number

I was Disconnected from the call
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1 comment
#1830458

Your concern is very important to us. Please email your concern, name, state and phone number to MemberServices@MolinaHealthcare.com.

ID
#1799170 Review #1799170 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Molina Healthcare Customer Care
New Reviewer

Have questions

I wanted to speak to a representative but all I got was automated system.
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ID
#1788109 Review #1788109 is a subjective opinion of poster.
Service
Molina Healthcare Customer Care
Preferred solution
Let the company propose a solution

Transportation

I was stranded at the hospital ..transportation never came back to pick me up..
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1 comment
#1946123

I've had similar problems with Molina Transportation, and more.

ID
#1771420 Review #1771420 is a subjective opinion of poster.
Service
Molina Healthcare Transportation Service
Reason of review
Transportation
Loss
$13
New Reviewer

Customer service need to improve in thier service to the clients.

I am still waiting for my insurance card. Pearl, MS. When I went to the doctor last week and this week, they continue to ask me for card. Molina takes out direct deposit for my payments. 01/23/2020
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ID
#1770692 Review #1770692 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

No Script For You!

Dr prescribed one and one half tablets per day. Molina only authorizes one. Another hoop to jump through.
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1 comment
#1834227

They won't give 90 days of a script. To find out I can get the med for less than my co pay from Molina. If I do the Good RX coupon.

ID
#1768724 Review #1768724 is a subjective opinion of poster.
Location
Green Bay, Wisconsin
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Proceed with caution

As I read through these complaints I see that each one has a response from Molina saying ‘We strive to take care of our members and want to help resolve your issue....’. IS THAT TRUE? Has anyones issue actually been resolved by emailing the company OR is this just stock response from Molina public relations department?
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1 comment
#1824309

Molina is a total scam

ID
#1768705 Review #1768705 is a subjective opinion of poster.
Location
Green Bay, Wisconsin
Reason of review
Pricing issue