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I am a healthy 24 year old female who only requires/can afford health insurance for catastrophic emergencies and the occasional check up. The only medication I use is birth control. I can't believe how difficult it has been to find a Primary Care Provider after moving to a new city and starting Molina. I have been on the phone for now four hours and still nothing is resolved.

First of all, it is ludicrous that I cannot call a service member directly, but must sit through all of the automated options and menus each time I call. I can't bypass by hitting zero, and I must listen to the tax credit spiel each time. I also have to re-explain my situation each time I call, and provide my date of birth, address, and phone number after waiting on hold each time. Why would you do away with direct extension lines for customer service representatives?

Secondly, Molina assigned me a primary care provider, which was fine with me. But when I called to make an appointment with him I discovered that A) He is not accepting new patients B) He cannot prescribe birth control (the only medication I am on) C) He DIED last July. So he wasn't going to work out for me. Molina needs to pay a lot more attention to who they assign.

I turned to the Primary Care Provider search, which allowed me to refine my search criteria. I have now contacted 12 doctors who, although they were listed as fitting all my criteria online, either are not accepting new patients, cannot prescribe birth control, work at Urgent Care Facilities and so cannot serve as a PCP or are not in fact in network. The website is extremely poorly designed, forcing me to re-submit all info each time the page is refreshed, each time I click on a doctor's profile or each time my computer goes to sleep. Moreover, the search fields are basically irrelevant if the doctors they return don't fit the same criteria. And for a doctor to be considered "accepting new patients," they should have to have open appointments sooner than next year.

As the system is so inconsistent, for each doctor I must call both Molina, to make sure they are in fact in network (several times the answer has been no) and the doctor themselves to try to set up an appointment. I have spent a large chunk of the last four hours on hold and listening to menus. As it stands now, my PCP is a doctor who cannot see me until June, so I am functionally without health care -although I will still owe a premium each month- for the next eight months. Or I should say, that would be the case, but I will be switching to a new health insurance company, one with stronger customer service support and interfaces and a less restrictive network, just as soon as possible.

Reason of review: Order processing issue.

Molina Healthcare Cons: Customer service interfaces, Limited network, Primary care provider search and services, Website design, Call menu.

Location: Milwaukee, Wisconsin

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MolinaHealthcare

We are sorry to hear you are not satisfied with your experience with Molina Healthcare. Molina Healthcare strives to provide the best care and service possible. So that we may more fully address your issue while protecting your privacy, please email your name, state and phone number to MemberServices@MolinaHealthcare.com and we will do our best to assist you.

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I was looking into your insurance but all I see is bad reviews with customer service, Medical approval and finding doctors. NEXT!

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